Both Namezage and MetaZ provide options to recover your lost wallet in different scenarios. Because of these options, your metaverse domain ownership has ultimate protection.
These are some common scenarios you may need to recover your wallet.
Let’s see what actions you can take in each scenario to recover your wallet and domains.
If you lose your Namezage wallet password, you can recover it using the “Reset Password” option in the login menu.
After you go through that option, it will require you to enter your email, wallet ID (private key), and a new password to reset.
To use this method, you must have the private key for your Namezage wallet. So, make sure to keep your private key somewhere safe.
So, the private key is your savior if you lose your password. What if you lose both your password and private key? That’s when you are going to need the zKey.
Important - If you haven’t submitted your KYC information before something like this happened, unfortunately, you have no way to recover your wallet. If you have submitted and successfully obtained the zKey, that will be all you need to recover your wallet.
You can contact Namezage support and submit a ticket to recover your wallet. If you have the correct zKey with you, you will definitely get your wallet back with all your metaverse domains and spaces.
This can happen if you willingly or unwillingly shared your password or private key with a third party. If you suspect something like that, it is advisable to take necessary action ASAP. Here are the solutions you can go with.
To do that, you have to select the “Profile Update” option from the left sidebar of your wallet. It will direct you to the bottom of your Namezage wallet where you can see the option “Edit Profile”
Click on it to go to the edit page. There you can see all your personal information including the section for your password.
So, the solution you can go with is creating a new registrar wallet and transferring all your domains to the new one. For that new wallet, you will receive a new private key.
The outcomes of this type of scenario can be different. So, the actions you can take are also different according to the situation.
If you still have access to your wallet -
If you still can log in to your namezage wallet, create a new wallet and transfer your domains to the new one. You can abandon your old wallet with the security issue by doing so. As transferring within Namezage is totally free, you can do it fast and easily.
If you don’t have access to your wallet-
If you don’t have access to your wallet, you can recover it using your zKey. whatever happened to your wallet and domains during the time you lost it, you can fix everything back using the zKey.